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FAQs

When is my order shipped?

We ship within 24 hours after an order is placed (Monday - Saturday).

When will I receive my order?

For USPS standard shipping, orders will be shipped and delivered within 3-5 business days.

Do you ship internationally?

No. We currently only ship to Continental U.S.

As of 2/20/2019, we will also ship to Hawaii and Alaska.

How can I track my order?

Tracking information will be sent to the e-mail address associated with an order once the item has shipped. 

What are the shipping rates?

$2.99 standard USPS shipping for all continental US orders under $25

FREE standard USPS shipping for all Continental US orders over $25

$5.00 flat rate shipping to Alaska and Hawaii (no minimum purchase)

Can I modify or cancel my order?

Unfortunately, we are unable to modify or cancel existing orders. Once an order is summited, processing begins immediately.

Can I make a return or exchange?

All sales are final. However, if you have received a damaged product, please contact us at hello@twirlinpink.com within 7 days after receipt of the product for a refund or replacement.